Rock Ridge Retreat at Royal Blue

Terms of Reservation

Reservations are subject to availability. A major credit card – Visa or MasterCard – is required to make a reservation. Acceptable forms of payment at check-in are cash, Visa, or MasterCard. Please call the office to inquire about other arrangements. We reserve the right to transfer your stay to another cabin or campsite but will strive to honor your original request.

Guests with existing reservations have the opportunity to renew for the same time period in the following year before any new reservations will be taken. All reservations must be made online, in person, or via phone conversation with a campground front desk employee. The same is true for cancellations and changes to existing reservations. Text messages, voicemails, and emails are not accepted for reservations, changes to reservations, or cancellations.

Event reservations require a 3-night minimum stay for cabins and RV full hook-up sites

We are happy to accommodate walk-in customers if we have availability.

Check-In & Check-Out

Rock Ridge is a gated Campground and requires a gate code to enter. In order to protect our campers, and their property, only registered guests are allowed on the premises. We do not offer day visits, parking passes, or any other service to anyone who is not a registered guests of Rock Ridge.

All Camp Sites

• Check-in: 1:00pm EST
• Check-out: 11:00am EST

All Cabins

• Check-in: 4:00pm EST
• Check-out: 11:00am EST

Late Arrivals

We will not allow arrivals after 10:00 PM EST.. Unfortunately, late arrivals cause disruption to our guests. Entry gate automatically locks at 10:00 PM EST every night. If you are arriving after office hours (5 PM EST), you must call to make arrangements to check in.

IF ARRIVING AFTER OFFICE HOURS, YOU WILL NOT BE ABLE TO GET INTO YOUR CABIN OR CAMPSITE UNLESS YOU CALL THE OFFICE BEFORE WE CLOSE ON THE SCHEDULED DATE OF ARRIVAL.

Pet Policy

Dogs are allowed in the campground. Please see detailed pet rules.

Campground Office Hours

• Monday – Friday 9:00am – 5:00pm
• Saturday 9:00am - 12:00pm
• Sunday: Closed

For additional information, please contact the Campground Office during office hours at 678-934-0028.

Campground Terms

The camper accepts camping privileges with the understanding that he does hereby release the Campground, its officers and employees of all liability for loss or damage to property and injury to his person arising out of his use of its camping facilities, and agrees to indemnify the Campground, its officers and employees, against claims resulting from loss or damage to property or injury to the person of any member of the family or guest of the registered camper arising out of the use of its camping facilities. Camper accepts responsibility for all damages.

Campground Rules, Policies, and Procedures

Failure to comply with campground rules may result in penalty fee (up to $300) or eviction without refund. These rules are enforced!

Campground Office

• Phone: (678) 934-0028
• Monday - Saturday Hours: 8:00am-5:00pm
• Sunday Hours: 8:00am-2:00pm

Campground Hours

• Quiet Time: 9:00pm
• Cabin Check-in: 4:00pm
• Camp Site Check-in: 1:00pm
• All Check-outs: 11:00am

General Rules

THESE RULES ARE STRICTLY ENFORCED!!

--No Night time riding. We expect all guests to be back to the campground by 10 PM EST. Per Campbell County, TN law, all SXS must be off the roads by dusk.

--No homemade campers/RVs. Your camper must be a registered RV when originally manufactured. Must have A bathroom and complete hookups (water, sewer, electric). You will be asked to leave if you show up trying to tent camp or sleep in an enclosed trailer and your reservation payment will be forfeited.

--4 People per RV site. Max. Immediate family is an exception. However, its $10 per night per adult when exceeding 4 adults.

--2 SXS per RV site. Max

--1 RV or 1 tow vehicle per site. Second vehicle may be allowed but must buy permit and use parking area next to bath house. Second vehicle allowance is not for friends or family to come park and ride. This is for registered guests only. Even with a second vehicle, guests must still be under 4 people per site and 2 SXS per site. Parking for additional vehicles is very limited and will be first come, first serve. Once full, vehicle will not be allowed to park on the property.

--1 vehicle and 2 SXS allowed for each cabin. If a second vehicle is necessary, a parking permit must be purchased. Parking for that vehicle will be next to the bathhouse. Extra parking is very limited and often fills up. No extra parking once the parking area is filled.

--Only registered guests allowed on the premises. No outside visitors allowed unless approved by office. Highly Enforced and we will ask you to leave if this rule is broken.

--Stay off the grass and landscaping. NO driving or parking vehicles, or SXS, on the grass at all. $200 fine will be auto charged to your credit card if this rule is broken and you will be asked to leave.

--SPEED LIMIT (all vehicles): 5mph throughout campground. We are family campground and expect this rule to be followed at all times. You will be asked to leave if you, or any one in your party, speeds through the campground. This is highly enforced!

--Place trash in dumpster located between the two barns at the front of the property.

--Responsible consumption of alcohol is permitted in the campground

--Washing RVs, vehicles or SXS. is STRICTLY PROHIBITED in the campground. There is a SXS wash station owned and operated by DTF located within a 1/4 mile of our campground on Stinking Creek Road.

--No “joy-riding” in the campground. It causes dust accumulation and makes the campground less enjoyable. Ride in and ride out as little as possible.

--NO FIREWORKS in campground!

--Firewood, fire starters, and kindling must be certified (purchased or obtained within 30 miles of the campground). Firewood can be purchased from the general store. Do not push trash in the firepits!

--Fires in designated pits/rings only – NEVER on GRASS.

Pet Policy

--Dogs are allowed in the campground but not in the cabins. This is a courtesy and a privilege so please follow these rules and guidelines when bringing your pet along:

--Please clean up after your pets and keep them leashed.

--Pets must be within line of sight at all times.

• --Do NOT leave pet unattended without first placing him or her in a kennel.

--Continuous loud barking after 10:00pm will result in eviction campground.

--Failure to properly clean up after your pet may result in a charge of no less than $50.00 to be charged to the credit/debit card used to hold the reservation. Instances of pet charges include, but are not limited to: excess pet fur, damage to property, lingering odors, etc.

Additional Reservation Policies and Procedures

• Guest will be held responsible for an hourly fee if late checking out:
  • Campsites - $25/hour late
  • Cabins - $40/hour late

If a guest is late checking out and the next reserved guest has arrived, remaining vehicles/trailers are subject to tow at the owner’s expense.

-Extra Parking is permitted next to the bath house. However, a Parking Permit needed and can be purchased at time of reservation or at the General Store.

Parking is very limited so please email [email protected] to confirm extra space is available. WE DO NOT ALLOW MULTIPLE VEHICLES IN THE RV CAMPSITES!

Housekeeping and Cabin Supplies

• We charge a cleaning fee for a full cleaning at the end of your stay. If there is a need for any extra or excessive cleaning upon your departure, you will be charged a minimum of $100.00. The charge may be more depending on the nature of the mess and/or damage. You will also be responsible for the cost of any property needing to be replaced. The total amount will be determined by management and our cleaning staff. Smoking is NOT allowed in any of our cabins. We suggest removing muddy cloths/shoes before entering the cabins to avoid being charged.
• Each deluxe rental unit is provided with a complimentary STARTER supply of bed linens, toilet tissue, trash bags, dishwashing liquid, and dishwasher detergent. We do NOT give additional supplies beyond the starter set. We do not exchange linens during your stay. Extra bed linens and additional supplies should be brought by the guest.
• Additional supplies can be purchased at any of several local stores and grocery stores.
• WE DO NOT PROVIDE DAILY MAID SERVICE. Bed linens are ONLY changed upon your departure. If your bed linens MUST be replaced during your stay, there is a $25.00 linen laundering fee.
• Tipping the housekeeping staff is very much appreciated. Our staff works very hard to make your stay as comfortable as possible.
• Each cabin is professionally treated by a licensed pest control service on a regular basis. However, you are in the mountains and may occasionally encounter wild animals and/or insects. No refunds or adjustments will be given in these instances.

Cancellation Policy

100% payment is taken at the time the reservation is made. Acceptable forms of payment in credit and/or debit card. The payment is non-refundable but you may request a credit for a future stay within 1 year of the initial reservation date if notice is given at least 14 days in advance of arrival date. Not to be used on Holiday weekends.  A No Call/No Show or cancellations made within 14 days of the date of arrival will result in a cancellation fee equal to the total cost of the stay. Credits for future stays CAN NOT be used on holiday weekends.

This Privacy Policy governs the manner in which Rock Ridge Retreat collects, uses, maintains and discloses information collected from users (each, a “User”) of the rockridgeatroyalblue.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Rock Ridge Retreat.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Rock Ridge Retreat may collect and use Users personal information for the following purposes:

• To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
  • We may use feedback you provide to improve our products and services.
• To process payments
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To share your information with third parties
  • We may share or sell information with third parties for marketing or other purposes.
  • To run a promotion, contest, survey or other Site feature

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at https://policies.google.com/technologies/ads

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Rock Ridge Retreat has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Rock Ridge Retreat Office 116 Rock Ridge Lane, Pioneer, TN, 37847 (678)934-0028

Monday - Friday 9:00 AM To 5:00 PM